Return & Refund Policy

Return & Refund Policy

30-Day Returns

If you're not completely happy with your order, you can return unopened items within 30 days of delivery for a refund to your original payment method. Refunds are typically processed within 5–7 business days after we receive your returned item.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, we'll make it right. Contact us and we'll replace the item or refund you in full — and we cover the return shipping in these cases.

Return Shipping

For standard returns, return shipping is the customer's responsibility. For damaged, defective, or incorrect items, we cover it.

How to Start a Return

Email support@premiumbotanicalsco.com with your order number and the reason for your return, and our team will guide you through it.

Exchanges

Need a different item? Reach out to support@premiumbotanicalsco.com and we'll help arrange it.

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